Let’s get you on the road to success at OnPath! OnPath is actively recruiting for an Account Manager (Service Delivery). As an Account Manager, you will be given the challenge of facilitating the smooth launch of Onpath’s programs by finding ways to improve the customer experience through the critical onboarding stage. The Account Manager would not only have to manage the onboarding process by leveraging today’s systems and processes, but would be an instrumental leader in helping define, develop, launch and manage new and improved systems/processes designed to drive efficiency, consistency and to improve the customer experience.

Your responsibilities will include, but are not limited to:
Script refinement – The core opening, value proposition and offer
Staying abreast of required standards as well as emerging assets, methodologies, channels, and testing to impove campaign results.
Formulate meaningful conclusions and recommendations for campaign optimization and growth.
Coordination of Target Data (vetting quantity and suitability of data).Collaboration withMarketing Strategist if the data requirements are not met.
Translation of high level requirements into Data Point Elements or development of the Data Point Elements that we should be collecting to fully support the campaign objectives.
Identifying areas of strategic opportunity for customer-marketing demand generation programs.
Establishing success metrics and guiding client teams to execute campaigns and report on performance.
Effectively translate campaign requirements into a Data Services request and ensure said requests are carried out accurately and in a timely manner.
Marketing Material Collection and synthesization.
Organize Program Guide
Launch Coordination – Working with multiple departments to manage the final stages of onboarding a Program
Support when requested in the completion of RFP responses.
We strive to be our client’s most trusted partner, and we’re looking for people who share our values, guided by our T.R.I.P.S.:

T: Teamwork and Contribution – Willingness to assist your colleagues, even when there may be no direct benefit to you. We work together to support each other, for the greater benefit of all at OnPath.

R: Resolve & Perseverance – What we do isn’t easy. It requires strength, drive, commitment and determination

I: Innovation and Openness – We’re always looking for ways to build a better mousetrap! We look for people who are open to sharing and receiving new ideas or techniques that may be more effective in delivering results for our clients.

P: Passion and Attitude – We look for people who are able to see the positive when things get difficult, who are able to turn setbacks into learning opportunities and are able to find opportunities in the challenges

S: Sincerity and Honesty – In all our communications, with our clients, prospective clients and our colleagues, we expect nothing less than sincerity, honesty and respect

Some of the specific skills we look for include:
2 – 3 years in a client-facing Account Management, Service Delivery or Sales role.
Ability to communicate with OnPath’s clients and deliver a practical understanding of customer needs and related solutions.
Proactive in anticipating sales/marketing challenges and finding solutions to said challenges.
Proven ability to solve a wide range of difficult problems in imaginative and practical ways.
Degree in Business Administration or Marketing or equivalent work experience.
Ability to present strategic initiatives and solutions to OnPath executives and clients
Now that you know what we’re looking for, here are some of the things OnPath can offer you!

Competitive salary
Comprehensive group benefits
Work/Life balance
A corporate culture that promotes from within whenever possible
Opportunities for growth and collaborating with a great group of people
Ongoing support from multiple departments and all levels of Management
Free parking, convenient public transit access, onsite cafeteria
Recognition and rewards for hard work and achievements
Health and wellness initiatives
An active social committee that ensures you take the time to have some fun! (ie. summer BBQ, bowling, pot lucks, bake sales, etc…)

TO APPLY:
If we’ve caught your interest, we invite you to present your resume to us at careers@onpath.com